The iPhone 12 Pro is a fantastic device, boasting a plethora of features and capabilities. However, like any other technological device, it can occasionally run into issues. One such problem that some users have reported is the lack of sound during calls. This can be incredibly frustrating, especially when you need to make or receive important calls. But don't worry, we've got you covered. In this guide, we will walk you through a series of steps to help you troubleshoot and fix this issue.

Understanding the Problem

Before we dive into the solutions, it's crucial to understand the problem first. The no sound issue during calls on your iPhone 12 Pro can manifest in several ways. You might not hear the other person on the call, or they might not hear you. Alternatively, the sound might be distorted, or there might be a delay in the audio. Understanding the specific issue you're facing will help you apply the most effective solution.

Several factors can cause this problem. It could be due to a software glitch, hardware issue, network problems, or even incorrect settings on your device. Identifying the root cause will go a long way in resolving the issue.

Basic Troubleshooting

Check the Volume

It might seem obvious, but sometimes the simplest solution is the most effective. Ensure that the volume on your iPhone 12 Pro is turned up. You can adjust the volume using the buttons on the side of your device. Also, check if your phone is on silent mode or if the Do Not Disturb feature is activated.

If you're using a headset or earphones, ensure they are properly connected and the volume is turned up. If the problem persists, try using a different headset or earphones to rule out any hardware issues.

Restart Your Device

Restarting your device can solve a multitude of problems, including the no sound issue during calls. This is because restarting your device can clear out minor software glitches and refresh your device's memory.

To restart your iPhone 12 Pro, press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.

Advanced Troubleshooting

Update Your Device

Running outdated software on your device can lead to various issues, including sound problems during calls. Therefore, it's essential to keep your device updated with the latest software.

To check for updates on your iPhone 12 Pro, go to Settings > General > Software Update. If an update is available, tap Download and Install. Make sure your device is connected to Wi-Fi and has enough battery before you start the update process.

Reset All Settings

If the problem persists even after updating your device, you might need to reset all settings. This will revert your device to its default settings, which can often solve the problem. However, be aware that this will erase all your personalized settings.

To reset all settings on your iPhone 12 Pro, go to Settings > General > Reset > Reset All Settings. You will need to enter your passcode and confirm your decision. After the reset, check if the problem has been resolved.

Contacting Apple Support

If none of the above solutions work, it's time to contact Apple Support. They have a team of experts who can help diagnose and fix the problem. You can contact them via phone, chat, or email. Alternatively, you can schedule an appointment at an Apple Store or an Apple Authorized Service Provider.

When contacting Apple Support, make sure to provide them with all the necessary details about your problem. This includes the specific issue you're facing, the steps you've already taken to resolve it, and any error messages you've received. This information will help them provide you with the most effective solution.

Conclusion

Experiencing no sound during calls on your iPhone 12 Pro can be frustrating. However, with the right troubleshooting steps, you can quickly resolve this issue. Remember to start with the basic solutions before moving on to the advanced ones. If all else fails, don't hesitate to reach out to Apple Support. They are there to help you and ensure that you can enjoy all the features of your iPhone 12 Pro without any issues.

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