The iPhone 13 Pro is a marvel of modern technology, offering a plethora of features and functionalities that make it a top choice for tech enthusiasts and casual users alike. However, like any piece of technology, it's not immune to occasional glitches and issues. One such issue that some users have reported is the absence of sound during calls. This can be a frustrating problem, especially when you need to make or receive important calls. But don't worry, we've got you covered. In this guide, we will walk you through several troubleshooting steps to resolve this issue.

Understanding the Problem

Before we delve into the solutions, it's crucial to understand the nature of the problem. The absence of sound during calls on your iPhone 13 Pro could be due to a variety of factors. It could be a software glitch, a hardware issue, or something as simple as accidentally muted sound settings.

Software glitches are common and can often be resolved with a simple restart or update. Hardware issues, on the other hand, might require professional assistance. However, before you rush to the nearest Apple store, it's worth trying a few troubleshooting steps at home.

Basic Troubleshooting

Check the Volume

The first thing to do when you encounter no sound during calls is to check your volume settings. It might sound obvious, but it's easy to accidentally lower the volume or mute your phone without realizing it. To check, simply press the volume up button on the side of your iPhone 13 Pro during a call. If the volume is already at its maximum, you'll see the volume indicator on your screen.

If you're using headphones or a Bluetooth device, make sure the volume is turned up on these devices as well. Sometimes, the issue might be with the external device and not the phone itself.

Restart Your iPhone

Restarting your iPhone can solve a multitude of issues, including no sound during calls. This is because restarting your device can clear out minor software glitches and refresh the system. To restart your iPhone 13 Pro, press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.

After restarting your device, make a test call to see if the issue has been resolved. If not, proceed to the next step.

Advanced Troubleshooting

Update Your iOS

Keeping your iOS up to date is crucial for the smooth functioning of your iPhone. Apple regularly releases updates to fix bugs and improve performance. If you're experiencing no sound during calls, it could be due to a bug in your current iOS version.

To check for updates, go to Settings > General > Software Update. If an update is available, tap "Download and Install". After updating your iOS, check if the sound issue has been resolved.

Reset All Settings

If the issue persists, you might need to reset all settings on your iPhone. This won't erase your data, but it will reset all your settings to their default state. This can often resolve issues caused by incorrect settings.

To reset all settings, go to Settings > General > Reset > Reset All Settings. Enter your passcode if prompted, then tap "Reset All Settings" to confirm. After the reset, check if the sound issue has been resolved.

Seeking Professional Help

If none of the above solutions work, it's time to seek professional help. The issue could be due to a hardware problem, such as a faulty speaker or microphone. In this case, you'll need to contact Apple Support or visit an Apple Store for further assistance.

Remember to back up your data before taking your iPhone for repair. This will ensure that your data is safe even if your device needs to be reset or replaced.

In conclusion, while no sound during calls on your iPhone 13 Pro can be frustrating, there are several troubleshooting steps you can try to resolve the issue. From checking the volume to updating your iOS, these solutions can often fix the problem without the need for professional help. However, if the issue persists, don't hesitate to contact Apple Support for further assistance.

While you're keeping your iPhone 13 Pro's functionality in check, don't forget to safeguard its exterior too. Case Monkey offers a variety of phone cases specifically designed for your iPhone, ensuring that your device is protected from drops, bumps, and scratches. Check out our products and find the perfect case that combines style with protection, keeping your iPhone looking as good as new while you enjoy uninterrupted sound on your calls.